In order to provide the solution, we collect business contact information of authorized users or other individuals, such as first and last name, phone number, email address, and mailing address. We also obtain any personal information that our customers place on our Platform.
We may collect certain information (such as name, email address, and nature of troubleshooting requests) when we provide user support services by phone, email, or within the Platform.
We may, with permission and access granted, monitor the use of the Platform by our customers’ employees or other authorized users in order to detect, investigate or prevent any software defects. We may also generate aggregated, non-identifiable data and use such information to monitor the performance, use, and stability of the Platform and to improve the Services.
We require our customers to ensure that they have obtained all authority to provide personal information to us in accordance with applicable privacy laws and not to provide us with any sensitive personal information. Except as set out herein, we do not collect or use personal information of our customers for any purpose other than to provide Services on behalf of our customers.
If you contact us with an inquiry, you may be asked for information that identifies you, such as your name, address, and telephone number, along with additional information we need to help us promptly answer your inquiry. We may retain this information to assist you in the future and to improve our customer service and service offerings.
If you sign-up to obtain a free Workflow Evaluation on our website, we collect your first and last name, email address, phone number, and information regarding the nature of your business to carry out and customize the evaluation.
We may collect and use customer feedback about our Services to better understand our customers and enhance our product and service offerings. With your consent, we may publish your feedback on our website or other promotional materials.
From time to time, we may offer individuals an opportunity to participate in one of our surveys or other customer research. The information obtained is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers and to enhance our product and service offerings.
We collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to help us understand our Website activity, and to monitor and improve our website.
Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Cookies may provide us and our service providers with information that we will use to personalize our website in accordance with a user’s preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all of the Website features. We may also use a third party to help us gather and analyze information about the areas that users visit on the website to evaluate and improve the customer experience and the convenience of the website.
We understand that data security is a critical issue for our customers and we are committed to safeguarding the personal information in our custody and under our control. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
For personal information that we collect, we have retention processes designed to retain personal information for no longer than necessary for the purposes set out in this Privacy Policy or to otherwise meet legal requirements. For personal information that we process on behalf of our customers, our customers determine how long to retain that personal information based on their respective requirements.
If we receive a request from an individual to access or update personal information, we have collected on behalf of a particular customer in the course of providing the Services, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests.
If you submit personal information via our website or otherwise provide us with your personal information, you may request access, updating or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to our Privacy Officer (see “Contact Us” below). We may request certain personal information for the purposes of verifying your identity.
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the website. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our personal information practices.
